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integration-intercom

The easiest way to get customer feedback through Intercom

Embed CSAT, NPS, or CES surveys directly into Intercom chats, posts, or emails.

Add surveys anywhere in Intercom

View all features in Simplesat

Click to view how Simplesat works with Intercom

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Send as an app

  • ✅ Link ratings to conversation IDs
  • ✅ Users can complete a multi-question survey without leaving your app
  • ✅ Easy for agents to choose multiple surveys from your Simplesat account

Send in posts or chats

  • ✅ Great for in-app NPS surveys
  • ✅ Target the right users at the right time
  • ✅ Use Intercom’s event-based messages to schedule recurring surveys
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Send as text

  • ✅ Include satisfaction surveys in saved replies (macros)
  • ✅ Email friendly - users can answer from any channel
  • ✅ Easy to customize with emojis or text

Send in emails

  • ✅ Create a new survey email template to use Intercom as your quarterly NPS delivery channel.
  • ✅ Embed CSAT surveys in the footers of email newsletters to get feedback on how users like your content.
  • ✅ Emails ensure you get to survey all customers - not just the ones who frequently log into your app.
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💪 Powerful integrations after getting feedback

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🙌

Get everything in Simplesat

  • ✅ All conversation and customer details are associated with feedback
  • ✅ Use these synced fields to create powerful filters and reports in Simplesat

⭐

Create follow-up conversations from feedback

  • ✅ Remembering to follow up with customers is as easy as replying to a new conversation
  • ✅ Dig into why customers are unhappy
  • ✅ Ask satisfied customers for reviews!
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💬

Update conversations with rating details

  • ✅ Private notes contain all response details
  • ✅ Tag conversations with the rating value and sentiment to use for reporting and searches
  • ✅ Push rating details to custom fields for even more powerful reporting and automations in Intercom

🔄

Update contacts with rating details

  • ✅ Syncing the latest CSAT, NPS, or CES ratings makes it easy to segment customers based on satisfaction
  • ✅ Updated events help you know when customers are responding and can be integrated with Intercom’s event-based rules
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😮 But that's not all!

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Sync Intercom contacts

  • ✅ Import and sync Intercom contacts as customers in Simplesat
  • ✅ Sync includes custom attributes and segments
  • ✅ Use these fields to create audience rules for email delivery in Simplesat

Latest feedback sidebar

  • ✅ View a customer’s latest ratings and comments directly in your Inbox!
  • ✅ Click on responses to open them in Simplesat for more details and actions
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✨ Find out how real businesses are improving customer satisfaction with Simplesat

We’re here to help.

Always humans, never bots. For pre-sales questions, existing customers who need a hand, or other inquiries, contact us and we’ll get back to you within an hour.

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Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.