In this edition of our CS Leader Series, we sit down with Alexandra Gold, seasoned customer success leader at GoCardless. We explore her journey, discuss the evolution of CS – […]
In this edition of “Success Made Simple,” we sit down with Guy Galon, VP of Customer Success at cybersecurity firm Obrela. Guy shares his journey into CS, the importance of […]
We recently sat down with Alon Ahronberg, an experienced CS leader, to discuss his journey, insights on team building, customer segmentation strategies, and the future challenges facing CS teams. With […]
Success has become a vital function for SaaS companies, but building and leading an effective CS team comes with unique challenges. We spoke with Stijn Smet, Head of CS at […]
🤗 Embracing the Success community Q: Can you share your journey into customer success and what you’re currently doing in this field? A: I spent the first ten years of […]
👑 Getting started in Customer Success Q: How did you transition from being in a team position to becoming a coach and teacher for CS leaders? A: I kind of […]
CS Unleashed Webinar Series The Future of Customer Service – How to do More with Less Get actionable tips to help you grow your business https://youtu.be/HgNEu6HBLH4 Webinar timestamps 04:27 Scaling […]
👑 Leadership and Team Building Q: How do you manage to maintain motivation and engagement within the team, especially during challenging times? A: Transparency is key to keeping the team […]
Integration Series Practical Strategies for Maximizing Simplesat’s HubSpot Integration Get actionable tips to help you grow your business https://www.youtube.com/watch?v=YG_IU3sLTec Webinar timestamps 00:00 Introductions 01:22 WHY Simplesat 03:44 Survey Types 05:13 […]
👑 Leadership and Team Building Can you walk us through your journey to becoming a CS leader? What pivotal experiences shaped your leadership style? Celine: I worked my way up […]
MSP Insights Webinar Series MSP’s Outbound Troubleshooting Guide for 2024 Get actionable tips to help you grow your business https://youtu.be/NrVi8x1X9XQ Webinar timestamps 04:25 How to fix outbound prospecting 10:00 “Connects” […]
CS Unleashed Webinar Series Beyond Satisfaction: How to Leverage Technology for Proactive Customer Success Get actionable tips to help you grow your business https://youtu.be/w-iMbe6zd9o Webinar timestamps 04:10 Building a Customer-Centric […]
MSP Insights Webinar Series From Friction to Function: Streamlining Sales and Tech for Better IT Projects Get actionable tips to help you grow your business https://youtu.be/GZz1LvL1A0A Webinar timestamps 4:13 Current […]
MSP insights Webinar Series Email Marketing Mastery for MSPs: Insights & Strategies Get actionable tips to help you grow your business https://youtu.be/aTnmM8Y3Cp8 Webinar timestamps 03:08 Human To Human Marketing (H2H) […]
CS Unleashed Webinar Series From Metrics to Mastery: A Deep Dive into Customer Feedback Management Get actionable tips to help you grow your business https://youtu.be/eb-K2whBbMA Webinar timestamps 02:40 The Fundamentals […]
MSP Insights A Better Way to Run QBRs: Scaling Account Management and vCIO Services for Excellent Customer Service Get actionable tips to help you grow your business https://youtu.be/kA8TQEdEa8w Webinar timestamps […]
MSP Insights The Data-Driven Edge for MSPs: How to Build a Culture of Continuous Improvement Get actionable tips to help you grow your business https://youtu.be/DjEaSr1V7Pc Webinar timestamps 03:47 “Middleware” Service […]
MSP Insights Lead Generation for MSPs: Strategies That Work Get actionable tips to help you grow your business https://youtu.be/caccwzvDb5k Webinar timestamps 05:41 Understanding the MSP Landscape 11:23 Building a Strong […]
CS Unleashed Webinar Series From Implementation to Success: Proven Strategies for Cultivating Long-Term Adoption Get actionable CS tips to increase your NRR https://youtu.be/iWJsHyK3ueg Webinar timestamps 00:00 Introduction (About Vitally & […]
Onboard, Retain, Grow. Unlock the Secrets of Client Retention: Building an Amazing Client Lifecycle A proven workflow to reduce churn and grow your business Watch now 🎉 Free of charge! […]
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